PMW - Practical Management

Duration

Two Days in the Classroom and 30 days for the Assignment

Overview

Leadership roles and styles, Communication, Motivating, Decision Making, Problem Solving, Delegating, Controlling, Measuring, Correcting Performance and Coaching.

1. Introduction to Leadership

  • The role of a Leader in an Organisation
  • A model for Leaderships
  • Achieving the task
  • Developing individuals
  • Building the Team
  • The Manager's style
  • Qualities of a Leader

2. Communication

  • Introduction to Communications
  • What is Communication?
  • Barriers to effective communication
  • Responsibility for Communication
  • Listening Skills 
  • Summary

3. Planning

  • Introduction to Planning
  • The nature of Planning
  • Why Managers don't plan
  • The benefits of Planning
  • Strategic vs. Operational Planning
  • An Action Planning process

4. Delegating

  • Introduction to Delegating
  • Components of Delegation
  • The Process of Delegation

5. Controlling work

  • Introduction to Controlling work
  • Definition of Control
  • Steps in Controlling Work
  • What to control
  • Establishing strategic control points
  • Reaction to controls
  • Characteristics of effective control systems

6. Motivating

  • Introduction to Motivation
  • Maslow's hierarchy of needs
  • Steps in Controlling Work
  • Hertzberg's Hygiene Factors and Motivators
  • Theory X and Theory Y

7. Correcting Performance

  • Responding to unacceptable performance
  • Responding to dependable performance

8. Problem Solving and Decision Making

  • Introduction to problem solving and decision making
  • A problem solving and decision-making technique

9. On-the-job training

  • Planning and Preparing to Train
  • On-the-job Training Model
  • On-the-job Training Evaluation
  • Application Template
  • Identifying learner needs
  • One-to-one training plan
  • Learner Evaluation
  • Training Evaluation
  • Feedback