TSM - Training Skills for Managers

Duration

Three Days

Overview

Designed for Line Managers who may need an understanding of the Training Function.
Includes discussions on Learning, Facilitation, Coaching, Assessment.

Part 1 - Introduction to Learning Theory

1. Learning Theory

  • Definition of Learning
  • Theories of Learning
  • Andragogic and Pedagogic theories of learning

Part 2 - Facilitation

1. Understanding Facilitation

  • Introduction
  • What is Facilitation
  • Why Develop Individuals
  • Tangible Benefits of Facilitation and Development
  • Barriers to Effective Facilitation
  • Learning - A Lifelong Process

2. Applying Facilitation Principles and Techniques

  • Principles of Effective Learning
  • Using Facilitation Aids

3. Applying Facilitation Skills

  • Getting Rid of Fears
  • How to get the Learners on your Side
  • Conduct of the Facilitator
  • Controlling the Learners
  • Handling Learners Effectively
  • Questioning Techniques
  • Communication and the Facilitator
  • How to Encourage Group Discussion

Part 3 - Coaching and on-the-job training

1. Explore the Role of the Workplace Coach

  • What is Coaching
  • Responsibilities of a Coach
  • Effective Communication Skills
  • What is Communication
  • Barriers to Effective Communication
  • Listening Techniques
  • Questioning Techniques
  • Open and Closed Questions
  • Giving Feedback

2. Diagnosing Learner Performance Needs

  • Setting Standards - Determining Learner Needs
  • Diagnosing Performance improvement Requirements

3. Apply the Coaching Model to Enhance Workplace Coaching Techniques

  • Definition
  • How to Coach
  • Coaching Model
  • Handling Unforeseen Circumstances

4. Apply the On-the-Job Training Model to Enhance On-the-Job TrainingTechniques

  • Definition
  • Planning and Preparing to Train
  • On Job Training Model
  • On Job Training Feedback
  • Coaching in the Workplace and Providing On-Job Training

Part 4 - Assessment

1. Outcomes Based Education and Training

  • The OBET Approach
  • Types of Outcomes
  • Philosophy of OBET
  • Key Features of OBET

2. Assessment

  • Overview
  • Principles of Assessment
  • Types of Assessment
  • Types of Learning and Competence
  • Evidence in Assessment
  • Assessment Methods
  • Assessment Instruments

3. Assessment Process

  • Prepare Yourself
  • Prepare the Candidate
  • Prepare the Environment
  • Inform relevant Parties
  • Conduct the Assessment
  • Collect the Evidence
  • Evaluate and Judge
  • Record
  • Provide Feedback
  • Provide for Appeals
  • Review the Assessment