CDW - Coaching (Supervisors, Artisans...)

Duration

One Day in the classroom. For people who need to Coach but do not require the Credits. (e.g.: Artisans, Front Line Supervisors.)

Overview

Outcomes Based Education and Training, the Role of the Workplace Coach, Application of a Coaching Model, On-The-Job Training.

1. Outcomes-based Education and Training

  • Introduction to OBET
  • Types of Outcomes
  • The Philosophy of OBET
  • Advantages and Disadvantages of OBET
  • OBET vs. Traditional Methods

2. The Role of the Workplace Coach

  • What is Coaching?
  • Effective Communication Skills
  • What is Communication?
  • Barriers to Effective Communication
  • Listening Techniques
  • Questioning Techniques
  • Open and Closed Questions
  • Giving Feedback

3. Apply a Coaching Model

  • Before you Coach
  • Diagnosing Performance Improvement Requirements
  • Setting SMART Objectives
  • The Coaching Process

4. On-the-job Training

  • On-the-job Training Model
  • On-the-job Training Process